14 docs tagged with "support"

Back up and restore Delphi deployment configuration across bootstrap env, generated config bundles, AWS SSM, Secrets Manager, and Postgres-backed settings.

Short answers to the questions we hear most often, grouped by audience.

Operator-side symptoms — container, network, secret, migration — with pointers into the canonical per-service runbooks.

Symptoms team admins hit — flows that won't publish, tool failures, API keys, invites, billing — and how to narrow them down.

Symptoms users hit — test calls, microphone, audio quality, missing conversations, login — and how to narrow them down.

How to file a support request, what to attach, and how requests are triaged.

Operator playbooks for restoring a broken Delphi environment. Conservative defaults, clear "stop and ask" points, and links to the canonical runbooks.

Re-run init / update on a Delphi service host cleanly, including the case where the previous update failed mid-way (partial migration, half-pulled image, half-applied config).

Re-create or re-bind the platform superuser when no human can log in as one anymore.

When the Ops service is up but a queue has stalled — diagnose, drain, and re-enqueue safely.

Bring the Delphi platform database back from a backup. The most disruptive recipe in this section — read the whole page before starting.

Change a value in AWS Secrets Manager (or your equivalent), get every container to re-read it, and verify with the right restart order.

Where to start when something isn't working — FAQ, audience-scoped troubleshooting, recovery recipes, and how to file a support request.

Symptom-first decision trees for each audience.