Skip to main content
Version: 0.9.14

My subscription

Path: /settings → My Subscription tab

A complete view of the team's subscription: plan, current usage, billing, and plan management. Integrates with Stripe.

Sections​

Subscription overview​

FieldDescription
Plan NameActive plan.
Statusactive, past_due, etc.
PricePlan price + billing interval.
User CountUsers on the team.
Billing PeriodCurrent period start / end.
Overage RateCost per unit above limits.
Spending CapMax overage spend allowed.
Customer SinceSubscription creation date.

Alerts surface scheduled plan changes and "cancel at period end" status.

For contract-managed teams, the overview also shows the active custom-deal terms: display name, commitment period, included usage, overage pricing, channel access, and notification thresholds. During an active commitment window, self-service downgrade and cancellation actions can be restricted by the platform contract.

Current usage​

Month-to-date progress for Call Minutes, LLM Tokens, SMS Messages. Each shows Used / Limit / Overage / Overage cost. Alerts trigger at configured thresholds.

Usage history​

12-month charts for call minutes and LLM tokens.

Available plans​

FieldDescription
Plan NameDisplay name.
DescriptionPlan description.
Monthly Price / Yearly PriceBoth billing intervals.
Max Users / Max AdminsLimits.
Included Minutes / SMS / TokensPer-period allowances.
Max API KeysNumber of active team API keys allowed by the plan.
Custom LLM KeysWhether the team may provide its own LLM provider keys.
Minimum CommitmentMinimum commitment period, when the plan requires one.

The current plan shows a Current chip.

Generated custom-deal plans are normally hidden from the public plan catalogue. If your team is on a custom deal, the standard plan cards may still be visible for comparison or for returning to a self-service plan, but contract-managed terms continue to apply until the platform admin changes the subscription state.

Manage subscription​

Actions:

  • Billing interval toggle — MONTHLY ↔ YEARLY.
  • Upgrade / Downgrade — switch tier.
  • Cancel — takes effect at period end.
  • Reactivate — restore a cancelled subscription before period end.
  • Resubscribe — start a checkout flow again after a subscription has paused or ended.

Plan changes are confirmed via a dialog. Commitment periods (e.g. 6 or 12 months chosen at registration) can constrain downgrades. Custom deals can also block downgrade or cancellation during the committed term. Plan-based limits and custom-deal channel entitlements are enforced by the platform; if a team reaches a limit or does not have TEL, WebRTC, or API/SDK access in its active deal, the relevant action is blocked until the plan changes or a platform admin updates the deal.

Subscription settings​

FieldDescription
Overage LimitMax overage spend (EUR).
Notify At PercentsUsage thresholds (30 – 100 %) that trigger notifications.

A Test Notifications section sends synthetic alerts at simulated usage percentages.

ColumnDescription
DocumentDocument name + latest-version warning.
Consented VersionVersion the team has accepted.
Consent DateDate and user.
DownloadsDownload / view links.

When new versions are available, an alert prompts ADMINs to review and accept.

Billing portal​

Manage Billing opens Stripe's customer portal for payment method, invoice history, and billing address.

Workflows​

Change plans​

  1. Compare options in Available Plans.
  2. In Manage Subscription, select the desired plan.
  3. Pick billing interval.
  4. Confirm the dialog.

Set overage limits​

In Subscription Settings, set Overage Limit (EUR) and Notify At Percents, then save.

  1. Open the Legal Documents alert.
  2. Click Review & Accept.
  3. Download / read each updated document.
  4. Tick the acceptance checkbox per document.
  5. Click Accept.

See also​