Genesys Cloud BYOC

Delphi reaches Genesys Cloud CX on the egress (outbound / transfer) trunk, not by inventing a second inbound carrier-trunk product. The documented surface is egress routing: the request-URI Delphi puts on INVITE / REFER toward Genesys.

Configure trunks under Egress routing. The exact customer prefix is specific to the environment and trunk; obtain it from the assigned integration reference.

Routing methods

The platform supports genesys_fqdn and genesys_tgrp routing. The exact FQDN, trunk group and URI construction are integration contracts; select this historical release in the assigned reference before configuring a trunk. Do not substitute a generic host for the literal contract.

TLS

Genesys BYOC Cloud requires TLS 1.2 on port 5061, one-way (server) TLS, public CA on both ends. Set the egress trunk transport to TLS. Mutual TLS is not supported by Genesys BYOC. Both ends of the trunk must use the same protocol or the trunk fails.

What this page is not

• Inbound Delphi SIP trunks (carrier → TelPro) stay on SIP trunks.
• Configure optional SIP headers through Header manipulation.