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Version: 0.9.14

Sign in, register, and reset

How to access the Delphi platform for the first time — logging in, requesting access, resetting your password, and completing initial setup.

Log in​

The login page supports two authentication methods:

  • Credentials — enter your email and password.
  • Microsoft SSO — sign in with your Microsoft account if your organisation has it configured.

After successful authentication you land on the Dashboard.

Account protection​

Delphi protects sign-in with deployment-wide security settings:

  • Repeated failed login attempts can temporarily lock the account. Wait for the lockout window to expire or ask an administrator to help if you need urgent access.
  • Passwords can expire on a schedule. When expiry warnings are enabled, Delphi notifies you before the deadline and prompts for a new password.
  • Deployments can limit how many browser sessions a user may keep active at the same time. If you reach the limit, sign out from another browser or device and try again.

The visible timeout behavior follows the platform's SESSION_TIMEOUT setting: inactive sessions eventually end and require a fresh sign-in.

Register​

Registration is self-service when the registration feature flag is enabled for your deployment. The flow creates the user, team, subscription intent, legal consents, and Stripe checkout session in one guided process.

When self-service registration is disabled, /register shows an access-request form and an administrator creates the user manually.

Self-service registration​

  1. Go to /register.
  2. Choose a subscription plan.
  3. Enter your name, email, company name, password, commitment period, and whether you need a phone number provisioned.
  4. Verify your email with the 6-digit PIN sent to your inbox. You can resend after the cooldown expires.
  5. Review and accept the current legal documents.
  6. Continue to Stripe checkout when a URL is returned.

For Starter plans the flow treats phone-number provisioning as required.

Reset your password​

  1. Go to /reset-password (or click "Forgot password?" on login).
  2. Enter your email.
  3. Click the reset link in the email you receive.
  4. Set and confirm your new password on /new-password.

Welcome setup​

When you first log in after an admin creates your account, you may be routed to /welcome-setup. The page guides you through confirming profile details and finishing password setup.

See also​