60 docs tagged with "guide"

SUPERUSER audit feed for authentication, session, password, and role-management events across the platform.

Platform-wide reusable JavaScript tools — same surface as team tools but available to every team.

An AI-powered panel on top of the Flow Designer that drafts and edits flows from natural-language briefings.

API keys for external systems — primarily WebRTC call tokens. Feature-gated and only visible when API access is enabled for the team.

API server instance scaling and platform-wide request rate limiting.

The /apps/{appId} workspace — a slim overview screen with version history and recent conversations. Most of the app's configuration lives in the Flow Designer.

An app is the top-level container for a Delphi voice product. Almost all of its surface is rendered in the Flow Designer; this page covers what an app is, how to create one, and how to manage the list.

Azure OpenAI Realtime, Speech STT, and Speech TTS — regions, deployments, endpoint URLs, and SSML.

Platform-registered phone numbers — the foundation for PSTN endpoints. Assigned to teams; mapped to server groups; optionally extension-enabled.

VoiceAI Connect-style call-handling properties in Delphi — what is provider/flow config today versus a mid-call bot override.

Per-row version history, whole-platform config backups, and JSON export/import for SuperAdmin-managed config domains.

The primary tool for debugging and analysing calls — log timeline, recording playback, transfers, token usage, and cost.

Recurring background jobs run by the Tasker service — backups, billing, cleanup, scoring, notifications.

Create contract-managed billing deals, activate them through Stripe checkout, and control channel entitlements for teams.

Point modular STT/TTS and realtime providers at custom hostnames or IP addresses — mock speech servers, private Azure Speech, and on-prem integrations.

Customizable per-team analytics overview — widgets, timeframe toolbar, and edit mode.

How flows move from a testable draft to a published version that handles live conversations.

Platform-wide outbound SIP trunks and egress pools — carrier routing, pool strategies, authentication, caller ID, and base-number linking.

Where a session starts — phone (PSTN), web voice (WebRTC), and web chat. Conceptual reference; endpoints are created and edited inside the Flow Designer.

The visual editor where you author every part of a Delphi app — endpoints, providers, conversation nodes, and the AI behaviour that ties them together.

Platform-wide administration — users, teams, base numbers, server groups, SIP trunks, TLS materials, cron schedules, job history. Requires SUPERUSER.

Per-team configuration — members, egress trunks and pools, variables and secrets, header manipulation, API keys, team tools, subscription, notifications. Requires team ADMIN or SUPERUSER.

Google Gemini Live realtime voice provider — model, API key, and optional custom realtime WebSocket URL.

How Delphi builds outbound SIP request-URIs for Genesys Cloud CX using FQDN or TGRP, TLS 1.2, and a per-trunk customer prefix.

xAI Grok Realtime voice provider — model, voice, API key, and optional custom WebSocket URL.

Platform-wide control of SIP header manipulation — default global configs plus all team-specific configs.

Team-scoped SIP header rules applied to your team's base numbers, separate from platform defaults.

The right-panel editors that open when you click something on the Flow Designer canvas — node inspector, endpoint inspector, flow settings, provider editor, variable catalogue, and version history.

Inworld STT and TTS for modular pipeline flows — models, voices, and custom endpoint URLs.

Read-only history of background jobs — status, attempts, results, and errors.

Manage TelWeb UI languages, translation overrides, and user language preferences.

Sign in to Delphi with Microsoft Entra ID while keeping all authorization in Delphi.

Plan, usage, billing, plan management, overage limits, and legal documents.

The sidebar, header bar, global search, and user-settings drawer that frame every TelWeb page.

Every node type rendered on the Flow Designer canvas — conversation nodes that run at call time and virtual nodes that explain the surrounding plumbing.

Email notification types, templates, recipients, severity, and rate limits used for operational alerting.

System-generated team notifications — usage thresholds, subscription lifecycle, billing, and account events.

OpenAI Realtime, Chat, and TTS provider settings in the Flow Designer — models, voices, and optional custom API URLs.

How password maximum age, reminders, and forced change work for credential-based Delphi accounts.

Platform-wide secret storage, resilience defaults, AI defaults, SigNoz, egress fallbacks, transfer restrictions, and Tasker mail verification.

TLS certificates and keys for mTLS on SIP trunks — CA certs, client certs, client keys stored in AWS Secrets Manager.

Configure provider timeouts, same-provider retries, HTTP and WebSocket status-code allow-lists, inheritance, and fallback behavior.

Provider concept reference — pipeline modes, where providers live, credentials, resilience, and links to per-vendor configuration.

KI Kombinat Pythia Realtime — self-hosted unified voice with a required custom WebSocket URL.

The S3 layout and JSON formats for call recordings, STT input turns, and TTS output turns.

Two-level role model — system role on the user, team role per membership — and the permission matrix that flows from it.

Pools of voice processing servers — load balancing and auto-scaling controls.

Log in, register, reset your password, and complete welcome setup.

Map SIP headers and managed LLM channel data into structured key-value context — rules, templates, encoding, and source JSON.

Inbound SIP trunks — identification, authentication, media, TLS / mTLS, and how trunks run in parallel.

View and edit the flow definition as JSON. The same definition is portable across apps and environments.

How Delphi queues TTS output in pipeline mode, plays multiple bot messages in order, and coordinates hangup with waitForSilence and delayBotDisconnectMs.

The Team tab — team identity, resilience defaults, base numbers, egress trunks and pools, AWS Secrets Manager, and call recording configuration.

Reusable JavaScript tools shared across multiple agents in the team, with versioning and centralized updates.

Managed LLM integration with bot-driven transfer and hangup — base URL, credentials, and SIP header context rules.

Spike conclusion — normalize TTS text in-provider, reuse the existing media cache, do not add a TTS microservice.

Manage who belongs to the team and what role they have.

Platform-wide user and team management. Distinct from per-team Settings → Users.

Team-scoped key/value pairs — PLAIN_TEXT in Postgres or SECRET in AWS Secrets Manager — referenced from agent instructions and tool code.

Find your way around the Delphi user guide. Pick the persona that matches what you're doing — first-time user, day-to-day builder, team admin, or platform admin.